RingClone vs RingCentral Archiver – Which One to Use?

Written by matt.spinks | September 21, 2021
We often get asked what the differences are between RingClone and the RingCentral Archiver. There are several differences between the two apps, and there are several reasons that someone may choose one or the other. These choices usually come down to functionality, features, and cost. We created a comparison table (below) to highlight the differences between the two applications, and hopefully make your decision process easier. But first, lets highlight some differentiators of RingClone that benefit the end user:
  • Search and retrieval:

    RingClone provides free text search by name, extension, phone number, date, direction, duration, and much more for all your call activity. Use the built-in compliance tool to download batches of content for compliance or for investigative reasons.

  • Search at any scale

    RingClone's powerful search engine gives you access to navigate your data instantly, whether your business handles 100 calls per day, or 100,000 calls per day.

  • You are the data recipient

    RingClone's unique pass-through model sends all data to the destination of your choice, using configuration rules you provide. Use Google Drive, Amazon S3, Azure Blob, OneDrive, Box.com, DropBox, or your on-premises storage.

  • Report from your data source

    Fulfill compliance requirements without sacrificing security or features. All data exploration tools and monitoring tools utilize your data. You own your data. RingClone organizes, indexes, and monitors it.

  • Classify your data automatically

    All data is automatically classified by user, date and time, extension number, email address, call center identifier, and more. Set-up a custom configuration once, and your data is structured and archived accordingly.

  • Built in monitoring

    RingClone tracks archiving stats in near-real-time. Our quality control team keeps a constant eye on archiving activity to help detect if there is an outage of some kind.

  • Outage handling

    The system actively scans your activity on an ongoing basis. If there is an outage, RingClone will automatically pick-up the call activity that was missed within three days. If the outage lasts longer than three days, we will backdate our processes to get every data-point missed.

What can be backed up?
  • Admins
    • Recorded Calls
    • Voicemails
    • Texts
    • Faxes
    • Detailed Call Logs
    • Team Messaging
  • End User
    • Recorded Calls
    • Voicemails
    • Texts
    • Faxes
    • Detailed Call Logs
    • Team Messaging
  • Admins
    • Recorded Calls
    • Team Messaging (Smarsh only)
  • End User
    • Recorded Calls
    • Voicemails
    • Texts
    • Faxes
Supported storage
  • Dropbox
  • Google Drive
  • Smarsh
  • Box.com
  • SFTP
  • OneDrive
  • AWS S3
  • Box.com
  • SFTP
  • Azure Blob Storage
  • Dropbox
  • Google Drive
CapacityUnlimitedUnlimited
RedundancyRedundant backups multiple times per dayRedundant backups up to 3 times
Configurability
  • Custom folder structures
  • Automatic categorization
  • Custom file naming conventions
  • Custom field mapping to SalesForce
No customization available
Batch import from legacy systemsYesUpon Request
CRM integrations (server side call logging to CRM)
  • Salesforce
  • Zendesk
None
Searching Capabilities
  • Recorded Calls
    • Date/time range
    • Direction
    • Duration
    • Recording/voicemail
    • Extension numbers
    • Phone numbers
    • Names
  • Text/SMS
    • Date/time range
    • Extension numbers
    • Phone numbers
    • Message content
  • Team messaging/Glip
    • Team name
    • Date/time range
    • Extension numbers
    • Phone numbers
    • Message content
  • Recorded Calls
    • Direction
    • Extension numbers
    • Phone numbers
Compliance featuresNotation and flagging support for every communication item, customized reporting on calls, texts, and team messaging, customized batch downloads directly from UI.
  • Reporting on calls, texts, and team messaging with custom filters by date, call direction, cloud storage, from and to phone number, and archived status
  • Batch downloads directly from UI
Monitoring
  • Dedicated monitoring page
  • Visual indicator of archiving issues
  • Graphical reporting of archiving activity
  • Detailed logs of each archive with success/fail status
  • Email Notifications for Failed Items
  • Detailed logs of each archive with success/fail status.

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